100% Money Back Guarantee

I want you falling in love with your Giardinoblu jewel.

That's my first priority.

If your purchase doesn't meet the expectations, you'll have back the total amount of your order.

Here's how:

Step One:

Send an email to info@giardinoblu.com within 28 days you receive your order including:

• transaction number

• product code you want to replace or you want a refund for

You will return the item within 28 days from the reception (otherwise I will not be able to provide the return).

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100% Money Back Guarantee includes all Jewelry,
except Custom Projects.

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Step Two:

Pack the jewel to return, making sure to use the same box you received it.

Those boxes must not be damaged.
The return shipping will be at your expenses. You can choose how to ship the jewel. 

I can also book a UPS withdrawal for you.
The amount of shipping will be deducted from the refund amount.
Giardinoblu is not responsible for any issue or delivery failure of return shipment.

Step Three:

Giardinoblu will verify the integrity of shipping in order to arrange the refund.

I'm not able to provide a refund if the goods are damaged, or not perfectly intact, box included.
The jewel must not have been worn.

Step Fourth:

You can choose two refund:

• Size change:
You can ask for the change only for a different size of the same item.
You will be updated on delivery date as soon as possible.

• Money Transfer:
Refunds will be processed as soon as returned items have been checked and accepted by GIARDINOBLU.COM.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Returns must be shipped within 28 days from the day of delivery.

>>>PLEASE NOTE:<<<
We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique Piece or ready to ship items. 
In fact, as per Article 59, customized or tailor-made products are excluded from the right of withdrawal. 

Do you have some questions?

Don't hesitate to ask!